Frequently Asked Questions
Everything you need to know about your premium audio experience.
What is the warranty period for Master & Dynamic products?
Our headphones and speakers are built to last and are covered by a two-year limited warranty against defects in materials or workmanship from the date of original purchase.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What is your return policy?
We offer a 14-day return policy for products purchased directly from our website. Items must be in their original packaging and in like-new condition to qualify for a full refund.
How do I pair my wireless headphones?
To enter pairing mode, hold the dedicated Bluetooth button or power switch for 3 seconds until the indicator light pulses. Then, select the device from your smartphone or laptop's Bluetooth menu.
Can I replace the ear pads on my headphones?
Yes, many of our models feature magnetically attached ear pads that are designed to be easily replaceable to extend the life of your product.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for financing.